It's now 2 days before Thanksgiving and I thought it would be a good time to let everyone know how we plan on taking care of you this holiday season. First of all, I trust you've all seen our FREE SHIPPING special in the announcement bar above. There's no code needed so nothing extra you need to do except choose the "free shipping" option at checkout. To set your minds at rest, this does not mean it will be some slower option. We will be using the same rates and Carriers we always do, which is based on weight. (First Class for orders under 1 lb and Priority or UPS for those over.) And of course, there is always the option to choose a specific shipping Carrier at checkout, should you wish.
We are also going to be shortening our normal lead-time of 3 - 5 days and try to get everything out within 1-2 days of receipt of the order. We know a lot of you are purchasing as a holiday gift but rather than trying to earmark certain orders that request "speedy", we are going to hunker down in the Workshop and treat everyone the same.
Please know, however, once we hand a package over to the Post Office or UPS, the shipping time from that point onwards is out of our hands. And as we all know, things get crazy this time of year and all the Carriers can get behind, so please take that into consideration. We truly have no ability whatsoever to track a package, discover its whereabouts or get an ETA any more than what you will see in your tracking email. I know (having personally been there many times myself) that having to contact UPS or the Post Office about a delayed package is frustrating because you feel it gets you nowhere; but the sad truth is, we have no more sway with them than you do.
For those of you who order "last minute" but notify us that it's ok if you don't get it before Christmas, BLESS YOU! In the past 15 years of spending our holidays buried in orders right up to Christmas Eve, we truly appreciate all who understand how stressful it can be and give us a little breathing room.
For those of you who order last minute and still want your order before Christmas, all I can do is promise you we will absolutely give it our best shot!!
Until 2023....HAPPY HOLIDAYS :)