What is your return & refund policy?
We are pretty flexible with our return policy. Officially it's 90 days but we are willing to work with you any way we can if it's over that and you have a special need. Do please contact us first however before you return something. Getting a pillow or case in the mail without some prior notification is a bit maddening.
Once an item is received, you can expect the refund to be issued within 1 - 2 business days. We will also send a confirmation email of receipt of the item and then one of the refund itself.
Exchanges are treated as returns/refunds. Then you are welcome to reorder at your convenience.
We cover return shipping charges if you paid for outbound shipping. If the order originally received free shipping, then return shipping is your responsibility. Of course, if there was an error on our side, then we will cover both ways.
For self-serve returns within the 90-day period, sign in to your account here.