What is your return & refund policy?
How long is your return policy?
We are extremely flexible with our return policy. Officially it's 90 days but we are willing to work with you any way we can if it's over that and you have a special need. Do please contact us first however before you return something. Getting a pillow or case in the mail without some prior notification is a bit maddening.
Once an item is received, you can expect the refund to be issued within 1 - 2 business days. We will also send a confirmation email of receipt of the item and then one of the refund itself.
Do you refund shipping costs?
We will cover return shipping charges if you paid for outbound shipping. If the order originally received free shipping then return shipping is the responsibility of the customer. To put it simply: you pay one way and we will cover the other. Of course if there was an error on our side in the beginning, then we will cover both ways.