What is your return & refund policy?
How long is your return policy?
We are extremely flexible with our return policy. Officially it's 90 days but we are willing to work with you any way we can if it's over that and you have a special need. Do please contact us first however before you return something. Getting a pillow or case in the mail without some prior notification is a bit maddening.
Once an item is received, you can expect the refund to be issued within 1 - 2 business days. We will also send a confirmation email of receipt of the item and then one of the refund itself.
Will you reimburse me for what it costs me to ship a return back to you?
In most cases, no. However, if there is an error on our end, e.g., we accidentally sent you the wrong item, then we will, of course, cover your cost of shipping it back to us. This is usually in the form of a prepaid label.
If I need to exchange my pillow or case are you going to charge me shipping again?
No. We are done charging you shipping after your initial purchase. You pay for shipping our way – we pay for shipping your way!