Honestly, we are extremely flexible with our return policy. We say 90-days but are willing to help you any way we can if it's over that. The truth is, we have a 0% return rate on Custom Loft Pillows, less than 1% on our Travel Pillow and less than 3% on our Original Toddler and Youth Pillows, all of which are unprecedented of in the bedding industry! But should you fall into that rare percentage, we will be glad to take them back. Do please contact us first however before you return something. Getting a pillow or case in the mail without some prior notification is a bit maddening.
Once an item is received, you can expect the refund to be issued within 1 - 2 days. We will also send a confirmation email of receipt of the item and then one of the refund itself.
*Unfortunately at this time, we are unable to refund shipping charges but we can assist you in returning your item the cheapest method possible.